Starting March 29, 2026, smartphone authentication (FIDO) via the SBI Shinsei Bank app is available.
If you are currently using the smartphone authentication service with VIP Access, please switch to smartphone authentication through the SBI Shinsei Bank app.
Please note that the SBI Shinsei Bank app is available in Japanese only.
How to change your Name / Address / Phone number
STEP1
Login to PowerDirect and tap "Profile".
STEP2
Tap "Change Name/Address/Phone number".
You may not be able to tap on this menu if there are any ongoing procedures which are being processed.
STEP3
Please complete identity verification using one of the following methods: Smartphone Authentication, Telephone Authentication, or SMS Authentication.
For details on the authentication methods, please click here.
- Please note that prior registration is required to use Smartphone Authentication.
Smartphone Authentication is available in Japanese only.
For information on how to register, please click here.
STEP4
Please tick the items you would like to change, input new information and click Next.
STEP5
You may need to submit your Identification Documents and Individual Number (My Number), depending on the status of your account and contents of update information.
Please confirm the information which was entered and click on "Confirm the above and Submit".
When you change your phone number, the new phone number will be reflected immediately after completing the procedure on the screen.
It will take few days to complete the procedures for changing your name and address.
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